Returns & Refunds policy
# REFUND, DEPOSIT & CANCELLATION POLICY
Mobile Detailing Services LLC
Effective Date: September 11, 2026
Mobile Detailing Services LLC ("Company," "we," "us," or "our") values our customers and strives to provide reliable, professional cleaning and detailing services. This policy explains our requirements regarding deposits, cancellations, rescheduling, and refunds.
## 1. DEPOSITS — NON-REFUNDABLE
ALL DEPOSITS ARE NON-REFUNDABLE, EXCEPT WHERE A REFUND IS REQUIRED BY APPLICABLE LAW.
A deposit may be required to reserve an appointment. Once a deposit has been submitted and an appointment has been reserved, the Company has committed scheduling time, preparation, travel, and availability specifically for that customer.
Accordingly, a deposit will not be refunded simply because a customer later decides not to proceed with the scheduled service.
By submitting a deposit, the customer acknowledges and agrees to this policy.
## 2. CUSTOMER CANCELLATIONS
Customers may cancel an appointment by contacting Mobile Detailing Services LLC.
Cancellation of an appointment does not automatically entitle the customer to a refund.
All deposits remain non-refundable except where applicable law requires otherwise.
## 3. RESCHEDULING
Customers may request to reschedule an appointment.
Rescheduling is subject to the Company's availability and is not guaranteed.
At the Company's discretion, an existing deposit may be applied toward a rescheduled appointment.
A deposit transferred to another appointment remains non-refundable.
## 4. NO-SHOWS
A "no-show" may include circumstances where:
* The customer is unavailable at the scheduled appointment time;
* The Company cannot reasonably access the service location;
* Required access, parking, water, electricity, or other agreed-upon requirements have not been provided;
* The customer fails to appear when their presence is reasonably required; or
* The customer's actions or failure to provide necessary information prevent the service from being performed.
Deposits associated with no-show appointments are non-refundable.
## 5. LATE CANCELLATIONS
Late cancellations can prevent the Company from offering the reserved appointment time to another customer.
A deposit remains non-refundable following a late cancellation.
Any additional cancellation or scheduling fee will be disclosed to the customer when applicable.
## 6. COMPANY CANCELLATION
If Mobile Detailing Services LLC cancels an appointment and the customer does not wish to reschedule, the Company will provide any refund required by applicable law and/or any refund the Company has expressly agreed to provide.
## 7. WEATHER AND UNSAFE CONDITIONS
Mobile cleaning and detailing services may be affected by severe weather or unsafe working conditions.
The Company may reschedule an appointment when weather or other conditions make it unsafe or impractical to perform the service.
When an appointment is rescheduled by the Company, an existing deposit may be applied toward the rescheduled appointment.
Deposits remain non-refundable unless a refund is required by applicable law.
## 8. COMPLETED SERVICES
Because cleaning and detailing services are customized and performed specifically for each customer, completed services are generally non-refundable.
If a customer believes there is an issue with completed work, the customer should contact Mobile Detailing Services LLC promptly so that the Company has an opportunity to review and address the concern.
## 9. CLEANING AND DETAILING RESULTS
The Company makes reasonable professional efforts to provide the services purchased by the customer.
However, the Company does not guarantee complete removal of every stain, odor, discoloration, scratch, oxidation, buildup, or other existing condition.
The condition and age of the vehicle, RV, camper, semi-truck, residence, commercial property, or other item being serviced may affect the final result.
Customer dissatisfaction with a result does not automatically create a right to a refund.
## 10. ADDITIONAL SERVICES OR WORK
If the actual condition of a vehicle, RV, camper, semi-truck, residence, commercial property, or other item differs materially from the information provided when the service was booked, additional work or charges may be necessary.
When reasonably practicable, the Company will communicate the additional work and pricing to the customer before performing it.
## 11. LEGAL RIGHTS
Nothing in this Refund, Deposit & Cancellation Policy is intended to waive, eliminate, or restrict any refund, cancellation, consumer-protection, or other right that cannot legally be waived under applicable federal, New York State, or local law.
If applicable law requires a refund despite this policy, the Company will comply with that requirement.
## 12. CONTACT
Questions regarding deposits, cancellations, rescheduling, or refunds may be directed to:
Mobile Detailing Services LLC
Email: [mobiledetailingservicesllc@gmail.com](mailto:mobiledetailingservicesllc@gmail.com)
By submitting a deposit or booking an appointment, the customer acknowledges that they have read, understood, and agreed to this Refund, Deposit & Cancellation Policy.